Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the delivery charges for orders from the Online Shop?

Delivery charges for orders from our Online Shop are calculated based on the total weight of your order and the delivery location. We strive to keep shipping costs as low as possible and offer free shipping on orders over a certain value. Please refer to our shipping policy for detailed information on delivery charges.

Which payment methods are accepted in the Online Shop?

We accept a variety of payment methods to make your shopping experience convenient. These include major credit cards (Visa, MasterCard, American Express), PayPal, and potentially other digital payment methods. Please refer to our payment options page for the most up-to-date information.

How long will delivery take?

Delivery times vary based on your location and the shipping option you select at checkout. Generally, orders are processed within 1-2 business days, and standard shipping can take 3-5 business days within the domestic region. International shipping may take longer. We’ll provide you with a tracking number so you can monitor your order’s journey to your doorstep.

How secure is shopping in the Online Shop? Is my data protected?

Your security and privacy are our top priorities. Our Online Shop uses SSL encryption technology to protect your personal and payment information during transmission. We do not store credit card details nor do we share customer details with any 3rd parties, ensuring your data is protected and confidential.

What exactly happens after ordering?

After you place your order, you will receive an order confirmation email detailing your purchase. We then process your order, which includes picking, packing, and preparing it for shipping. Once your order is dispatched, you’ll receive a shipping confirmation email with a tracking number, allowing you to follow its progress.

Do I receive an invoice for my order?

Yes, you will receive an electronic invoice via email once your order is placed. This invoice serves as your purchase receipt and may be useful for tracking, returns, or warranty claims. If you require a physical invoice, please contact our customer service, and we will be happy to assist you.

Address

Address: 42513 fawn meadow pl chantilly va 20152

Phone NUmber

+12488756746

Send us an email

[email protected]